South Huntsville Auto Repair

Call Us:(256) 883-6989
Mon - Fri: 7:30 AM - 5:00 PM
5

Even though they were almost closed and booked solid on Labor Day weekend, they still managed to fit us in and even stayed open late for us. The next morning, they did a quick diagnostics check and discovered that it was likely a dead battery. We went to Costco and bought a new battery, then I came back to Mr. Transmission and installed it for her, which they let me do right outside of the garage.

5

Very fast and so friendly!!

5

Customer service Excellence!!!! Mr. Transmission Huntsville won the Customer Service Excellence award 2013-2016!! Let's keep Huntsville running strong! A++ with the Better Business Bureau for 28+ years.

1

Dropped my car off at 10 am said it would be 2-3 hours since they were supposedly short a mechanic came back "4" hours later and found out I would have to come back because their hard working mechanic just went on break. All I needed was to get the fluid level checked. Save yourself some time and frustration by driving a few hundred feet up the road to Professional Transmission Services and ask for Marty. Never again.

5

MR. TRANSMISSION TREATS PEOPLE RIGHT AND WITH EDUCATION ON PRODUCT PLUS NATIONWIDE WARRANTY. TREATS EVERYONE WITH PROFESSIONALISM! THOUSANDS OF SATISFIED CUSTOMERS OVER 22 YEARS. YES TO MR. TRANSMISSION IF YOU WANT TOHE BEST PARTS PUT IN AND EDUCATED TECHS TO WORK ON YOUR VEHICLE. ALSO DOES BRAKES! CHANGES ENGINE OIL JUST PROVIDED OIL. NO SERVICE CHARGE! WOW;! HUNTSVILLE HAS TWO MR.TRANSMISSIONS, BOTH ARE BBB+ SHOPS! GREAT WORK IN OUR COMMUNITY!

1

If you are having transmission issues or in need of a transmission, I do not recommend this location. The lady that works in customer service is great but the auto mechanics are sub-par. Unfortunately, I would recommend the dealer with dealer pricing before I suggest this location. Additionally, if you're trying to get preventative maintenance for your vehicle's transmission, this company's location will not help you.

1

UPDATED 9/3/15 - see below Original: HORRIBLE ! DO NOT go there. they misdiagnosed my car, said they needed to rebuild the transmission. They passed on the 2% credit card fee to me and charged me $3790. Within 23 miles the whole transmission failed. They towed my car then held it for days. I called daily to find out what was being done. Then they said the car computer was bad and that was not covered under the transmission warranty. They gave me the option to go to the dealer who would charge me $1000 or they could try to find a used one. They never called me back after I asked them to see if they could find a used one. I found another shop that actually specialized in computers to do the repair and then Jeff at Mr. transmission said I would void my warranty if I took my car without buying the computer from them for $250 and letting them install. YET the computer is not under their warranty???? Blackmail. I have filed a BBB complaint and might have to sue them to recover $4000.(UPDATE: The BBB did nothing. As they are funded by the businesses they don't care about your experience unless it is clearly a illegal scam ( like a letter from Nigeria.) They were unable to resolve the issue (they did not try) and allowed Ms Bingham to email me crazy, ranting hateful emails. That was it. I highly suggest your write a review instead. The BBB hides complaints so it is a waste of time.) WELL it actually GETS WORSE... on Friday the owner a Ms Bingham called me insulted me and threatened me. She said she would raise the price of my reluctantly agreed to car computer purchase if I did not remove my review. I called the police and they said that that violate my 1st Amendment civil rights. She made good on the threat and not only raised the cost from $250 to $549 and demanded I only pay in cash. No explanation for the increase in cost or the refusal to accept my credit card which is good and they were happy to take a week ago $3790 passing the credit car transaction fee on to me to boot. When I asked the manger why the change is he said "because it is you." The police informed me that this is discrimination and is a violation of my civil rights. The police have advised me to file a civil suit against them for the prejudice. IF I could give them LESS than 1 star I would. They are petty, unethical, and mean people. They do not deserve to prosper off anyone this way. I hope no one ever has to go though this ordeal. They have had my car SO long most recently 8 out of the last 10 days, that I am now at the mandatory fluid check required to keep my warranty. How convenient that they HAVE my car. BAD PEOPLE. RESOLUTION 9/3/15: I had to send my brother-in-law down there to talk to them because they had treated me so badly. He was able to talk a new man who also said he was the owner(how many do they have?) This guy was reasonable. BUT he said they would put in a new "computer" if I removed my review. Since everything I have written really happened and I was without a working car for 4 weeks and out over $3,700 I agreed to AMEND my review with the resolution. I will not hide my experience. They ended up putting in a transmission controller module (NOT a whole computer). I would think that any part that is integral to the transmission would be part of what they do/cover when they rebuilt an entire transmission. Also, I have to wonder if the only problem I had was this module and the rest was a waste of my money and time. This module is available on Ebay for a mere $49. THE ONLY reason this business gets one star instead of no stars from me is that since they made this simple repair the car has been working now for two weeks. SO AFTER much suffering, inconvenience, loss of wages, and 4 weeks of walking and hitching rides and borrowing cars, I FINALLY have a working car. The mysterious male owner that agreed to put the module in and actually get my car running actually called my brother-in-law yesterday (9/3/15) and asked if the car was running (good,nice) BUT asked him to tell me to "take down" my review. UNBELIEVABLE

1

I WOULD NOT RECOMMEND MR TRANSMISSION TO ANYONE THAT WORKS FOR THEIR HARD EARNED DOLLAR. THE HEAVY SET GUY AT THE DESK WILL TELL YOU THE SAME SALES PITCH EVERYTIME, IT WILL COST A FEW HUNDRED TO FIND THE PROBLEM THEN, THEY WILL CHARGE YOU TO FIX IT. I ADVISE ANYONE TO GO TO A SHOP THAT WILL FIND YOUR PROBLEM FOR NO CHARGE THEN TELL YOU HOW MUCH IT WILL BE TO FIX IT.

1

On Saturday, 24 August2013 my 2003 Acura MDX started to have issues going in and out of gear. I had the car towed to Mr. Transmission on that same day (24 August) and spoke with Adam who informed be that they would inspect it and let me know if they found any issues. After finding no internal issues Adam informed me that they would have to remove the transmission and inspect the internal components. Adam stated that the total labor to rebuild the transmission would be $925.00, which included removal, inspection, rebuilding and reinstalling. I then asked Adam how much would the parts be, and if I was looking at more than $500.00 for parts. Adam stated that the parts may not be exactly $500 but they shouldn’t be much more than that. With the parts and labor that would bring my total to ~1500.00 with a 1 year warranty. Adam called back on 27 August and informed me that after inspecting the transmission that I would have to replace the valve body, a few bearings, a shaft, drum, and the converter. He stated the valve body was mangled beyond repair and transmission shaft was broken and they both would have to be replaced. He stated that all of this comes with the rebuild kit for ~$500 with exception on the valve body. So I then asked how much would the valve body be and he stated ~$1000.00. After receiving the news I asked Adam for the total price now that we have to replace the valve body and he quoted 3,804.83 which is more than the price would be if I added up all the values given ( Labor $925.00, Rebuild Kit ~$500.00, and Valve body ~$1,000.00= ~$2425.00 plus tax). From there I asked how I incurred the additional cost, he then proceeded to naming everything that was already included in the rebuild kit for $500 which I did not understand. So I notified Adam that I would shop around for a used transmission and could they install it, he said yes. I found used transmissions for ~$1200.00 and REBUILT (same thing they would be doing) transmissions for ~$1500.00. After speaking with Adam and prices not lining up I then called Jerry Damson Acura (Local Dealership) inquire on the price of a new Acura transmission valve body, and I also checked internet prices to see if I could get the valve body cheaper somewhere else. Internet prices for a new valve body were ~$300.00 and the DEALERSHIP valve body was only $500.00. The dealership parts were $500.00 less than what Mr. Transmission was trying to charge me for the part. I then told Adam I would prefer to have dealership parts which are always better than aftermarket parts and he refused to do so. During this time my wife and I decided to just trade the car in. The dealership that we were dealing with did not want the car reassembled and were going to send a tow truck to Mr. Transmission to pick the car up and not have him do anything else to it. Adam refused to let the vehicle leave without putting it back together to receive the full $925.00. I told Adam I would pay him a percentage (~$500.00) for his services since Mr. Transmission did remove the transmission but they did NOT rebuild it or reinstall it. Adam refused and said he would not let the car leave without full payment for HALF of the service. After stating this I asked to see the bad parts. I then proceeded to inspecting the so called mangled valve body and broken shaft. Neither the valve body nor the shaft had a single scratch on them, they actual looked almost new. I then asked to speak to a manager or district manager and he refused this additional request.

2

I HAD MY TRANSMISSION REPAIRED AT A COST OF $1500. IT HAS NOT BEEN RIGHT SINCE IT WAS "FIXED". I HAVE HAD IT BACK AT LEAST 6 TIMES NOW AND IT IS STILL NOT RIGHT. I DON'T THINK IT IS ASKING TOO MUCH TO HAVE SOMETHING REPAIRED CORRECTLY. I HAVE HAD A HARD TIME SPEAKING TO CUSTOMER SERVICE, AND WHEN I DO THEY MAKE YOU FEEL AS IF YOU DID SOMETHING WRONG. BEWARE OF THE POOR TREATMENT OF CUSTOMERS. THERE ARE OTHER TRANSMISSION SHOPS IN HUNTSVILLE TO CONSIDER.

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