South Huntsville Auto Repair

Call Us:(256) 883-6989
Mon - Fri: 7:30 AM - 5:00 PM
1

Worst experience with customer service. Couldn't talk to me as an adult. Charging extra for hydraulic fluid when it should be included already. Couldn't test vehicle before paying. Acting like he (Jeff) was the owner.

1

This review is not from Dennis but from his wife.....WORST customer service I have EVER experienced. Do not waste your time and money on their services. Find another place. We had gone to get our son's car and bring it here because we had a bad experience with the place he had previously taken it where he goes to school. We picked up our son's car from Mr. Transmission when the repair was completed. My husband made it only a few miles down the road before it overheated. He had to wait for the car to cool down twice before making it back to Mr. Transmission. Limping the car back, he called them and explained what was happening and was told he needed to get it back to them by 5 because they close on the dot. Really? Your customer just left and is broke down on the rush hour Parkway and all you can say is that you close at 5! Nice! Finally, after a week and the problems were fixed, all I wanted to do is pick up our son's car so he could drive it back to college -- he was visiting us on Spring Break -- and they would not wait 10 minutes past 5 o'clock for me to get there. Now we have to drive the car back to our son in another state because of an unwillingness to help a customer and stay 10 - 15 minutes past 5. Also, we had to pay more money for them to fix what they should have checked out in the first place. I would like to comment on the unwillingness to talk to me, the wife, as I was told they had dealt with my husband and weren't interested in speaking with me especially if I was refusing to pay. I wasn't refusing to pay, I was simply questioning the 2nd bill. I also want to comment on the "cash only" policy they have. They will not take debit or credit cards unless the customer pays the transaction fee. They will not take checks. They only deal in cash or a cashier's check. This is extremely shady folks! I will end my review by saying I did become very frustrated with the owner (I guess that's who I was talking to on the phone) and he hung up on me. Again, REALLY? All I can say, if you read this, is consider taking your business to someone else as we found our experience to be most unfriendly and not customer service oriented at all. I only wish I didn't have to select a star in the heading in order to post this review.

2

5

I recently needed some work done on my car and Mr. Transmission came highly recommended. They were fast at taking a look at my car and telling me what repairs were needed. The work was completed very quickly. I would use again am highly recommend.

5

4

Friendly, diagnosed my car

5

Even though they were almost closed and booked solid on Labor Day weekend, they still managed to fit us in and even stayed open late for us. The next morning, they did a quick diagnostics check and discovered that it was likely a dead battery. We went to Costco and bought a new battery, then I came back to Mr. Transmission and installed it for her, which they let me do right outside of the garage.

5

Very fast and so friendly!!

5

Customer service Excellence!!!! Mr. Transmission Huntsville won the Customer Service Excellence award 2013-2016!! Let's keep Huntsville running strong! A++ with the Better Business Bureau for 28+ years.

1

Dropped my car off at 10 am said it would be 2-3 hours since they were supposedly short a mechanic came back "4" hours later and found out I would have to come back because their hard working mechanic just went on break. All I needed was to get the fluid level checked. Save yourself some time and frustration by driving a few hundred feet up the road to Professional Transmission Services and ask for Marty. Never again.

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