My experience was absolutely horrible. I was told that they were going to put an entire transmission kit for a Lexus into the car and essentially make the connections and put the cover back on suggesting that this was pretty much a new transmission replacement. Instead, after $3600 and poor customer service from the mechanics, my transmission still doesn’t work, and does not seem to be improved from the service at all. I even took the car back, and they had me take it to the other location so that they could work it…still no improvement. I really question whether they did anything at all. Now, I’m having to pay AGAIN to get Lexus to replace the transmission. The lady that owns the business was nice, but the mechanics seemed like they didn’t care whether it worked or not, and were so nonchalant about the whole thing…I guess since it wasn’t their $3600.
Valerie Green, could you please check your location and revise your comment to the appropriate Mr. Transmission? We are Mr. Transmission in South Huntsville Alabama. We only have one location in North Alabama. There wouldn’t have been another location for you to visit. I also haven’t had a Lexus visit this Mr. Transmission location in about six months so you obviously didn’t come to Mr. Transmission of Huntsville. We are independently owned and operated franchises. This one is mine and I would sincerely appreciate you removing this review and leaving on the appropriate Mr. Transmission page. I also only have one mechanic so the “mechanics” wouldn’t have been the ones you refer to here in your review.
- Mr. Transmission - South Huntsville #296