Customer service was great, friendly, and informative. However they still charged me $100 to do a diagnosis that took 20 minutes or less. They could not find anything wrong with my vehicle according to what their shops checks for. They recommended I take it to a shop that specializes more in engine repair. It seems very unfair and highly priced to charge $100 for just that.
Hi Rohan, the initial full vehicle inspection generally takes a little over an hour. It entails a driven inspection, a lift inspection of all external lines and adjustments, and a computer diagnostic inspection. If you were experiencing motor issues and a portion of the inspection wasn’t able to be completed, I would understand your concern. I strive for happy customers and would be happy to discuss what happened to make you feel this way. I’ll be happy to refund a fair amount to you for what portion of the inspection you feel was missed. I’m glad overall though that it was a motor issue which ended up probably being a much less complex repair. Please reach out at your convenience!
- Mr. Transmission - South Huntsville #296